Terms and conditions

Your use of this Ryedale Festival Trust Ltd website (“Site”) and any transactions you may make are subject to Ryedale Festival’s terms and conditions (“Terms”) which are set out below. By using this Site you agree to accept that these Terms apply. If you do not, you should exit this Site.

About Ryedale Festival and this Site

This Site is intended to be a source of useful information relating to concerts, talks or other productions (“Events”). Ryedale Festival Trust Ltd (“Ryedale Festival” or “we” or “us”) shall use our reasonable endeavours to ensure that the information contained on the Site is accurate and up to date. We may update the content and make improvements or changes in the information, services and other materials on this Site at any time without notice.
All intellectual property rights in the design of this Site and the contents, selection and arrangement of all of the material which is available on this Site belongs to Ryedale Festival. No material from this Site may be commercially exploited in any way, without our prior written permission.
We cannot guarantee that this Site is error free, uninterrupted, or virus free. You access and use the Site at your own risk.
This Site contains links to other websites which are independent of Ryedale Festival. We have no control over such sites and any links are provided as a convenience to you as a user of this Site, and do not imply our endorsement of the linked websites or association with their operators. We can accept no responsibility for any linked sites.

General Terms for attending events

Please note that many festival venues are not designed as concert halls and some seats may have a restricted view – we will indicate this at point of booking.
Doors open approximately 30 minutes before advertised performance times.
You must present a valid ticket when entering an event. This could be a printed ticket from us, or a collected ticket from the venue.
When specific seats are allocated to you, the event management reserves the right to change these seats to similar seats of equal value. In this event, we will offer you a full refund, if requested.
Smoking is prohibited in all of our festival venues, this includes the use of E-Cigarettes and personal vapourisers.
Please arrive in plenty of time for your event. It is not always possible to admit latecomers once the event has started. If a suitable break, or interval occurs it may be possible to allow access, however the venue management reserves the right to refuse admission in their absolute discretion.
Promoters and Venues always reserve the right to refuse admission to an Event and tickets are issued subject to the rules and regulations of the venue. We will therefore not offer refunds to any ticket-holders who may be refused entry.
Some events may be filmed or recorded; buying a ticket affirms your consent. Unauthorised photography and recording is not permitted at Ryedale Festival events.

Accessibility / Parking

Please note that some of our venues have limited access for wheelchair users and those with restricted mobility. If you have any special requirements, including Blue Badge parking, please inform us when ordering your tickets or as soon as possible afterwards. Ryedale Festival may not be able to take responsibility for providing or arranging parking at all venues, particularly those in town centres; if you have any concerns about attending an event, please contact us. All parking is at your own risk.

Additional Information for Families

Children under 16 must be accompanied by a responsible adult, approved by the parent / guardian. Each adult can accompany a maximum of 6 children to an event.
Ryedale Festival cannot take responsibility for unsupervised children.
If a child requires their own seat, a separate ticket must be purchased.
Please note that if your child is disruptive during an event you may be required to remove him/her.
To take place in certain events, any under 18s may require parental or guardian consent.

Box Office Terms and Conditions

Post :
Ryedale Festival Box Office, Memorial Hall, Potter Hill, Pickering, YO18 8AA

The Ryedale Festival Booking form is available here.
The booking form “Payment Details” section allows for an indication of special requirements. Do append information about these requirements such as the need for wheelchair space or Blue Badge parking.
Cheques should be payable to ‘Ryedale Festival Trust Ltd’.
Please be sure to mark your name, address and postcode clearly on all correspondence.

Phone : 01751 475777

Out of the Main Summer Festival Season the Box Office will not always be manned. Please leave a message on the answerphone with your number. The answerphone is checked regularly and we will call back as soon as possible.
Payment may be made by Credit/Debit card.

In Person : Ryedale Festival Box Office, Memorial Hall, Potter Hill, Pickering, YO18 8AA (2nd floor of Memorial Hall)

Online : www.ryedalefestival.com

All the online booking is done through Ticketsolve and you will be routed automatically to their website to book the tickets.

Email : box.office@ryedalefestival.com

Please don’t send Credit/Debit card details by email. Email should only be used for booking enquiries.

General booking notes

Please note that a £2.00 cart fee applies to all bookings.
Credit/Debit card bookings cannot be accepted by email.
Should you have any special requirements please contact the Box Office by Phone.
Although Ryedale Festival will use reasonable endeavours to indicate any age or other restrictions that apply to events, it is the customer’s responsibility to ensure that they are eligible for entry to the event that they are purchasing tickets for.
In the case of age- or status-specific tickets, ID may be required upon presentation of the tickets at the event to prove eligibility.
Always check your tickets on receipt, as mistakes cannot always be rectified later.
If you are collecting your tickets rather than having them posted out, please be advised that ID for the purchaser named on the order may be required, and / or the email showing proof of purchase.
There is no standard despatch time for tickets ordered through this Site as tickets for different events may have different despatch times. However, all tickets should be received at least 7 days before the event, unless they are being collected from the venue. Where tickets are booked within 14 days of an event and are being posted, tickets should be received at least 2 days before an event.
If it becomes impractical to post tickets out due to proximity of an event or circumstances beyond our control, we reserve the right to make the tickets available for collection at the venue and will inform you accordingly.
For certain events there may be a restriction on the maximum number of tickets that may be purchased. We will use our best endeavours to publish this information on the Site and at the point of ticket selection for the event. In such case, we reserve the right to only offer for sale the maximum number of tickets available and to cancel any orders made that exceed the maximum authorised tickets per customer without notice.
If tickets despatched are returned as ‘addressee unknown’, we reserve the right to cancel the order. We will use our best endeavours to contact you but will accept no liability for not succeeding in doing so.
Applications for tickets will be processed by the Ryedale Festival in the order in which they are received. Acceptance of the order will only be completed when the tickets have been assigned to you and payment made and accepted. If before completion of the order, we discover that the price at which the tickets have been listed was incorrect, we reserve the right to withhold the tickets whilst we contact you with the correct price. If you do not indicate acceptance of the correct price, the tickets shall be invalid and, if a payment has been made, we shall repay you by the same method that you adopted as soon as possible. We will not be responsible for any losses that you may suffer thereby.

Prices

All ticket prices published by Ryedale Festival in print or online are subject to change at any time. Prices and seating areas may change in response to demand. We will endeavour to offer a range of accessible prices. You can check current prices by looking at seats online at www.ryedalefestival.com or call the Box Office on 01751 475777.

Carer/PA Tickets

If you would like a free personal assistant ticket for our event (“Carer/PA Ticket”), you will need to apply by phone through the Box Office (01751 475777). Free entry for a personal assistant will be valid against both walk up and those purchased on the phone. .

By applying for Carer/PA Ticket, you confirm that you are unable to attend the event without the assistance of personal assistant.

Event Changes or Cancellation

In the event of unforeseen circumstances, Ryedale Festival reserves the right to change artists, programmes and venues without prior notice.
Please note that all actors appearing at the Festival are subject to availability.
If events are cancelled, postponed or the venue or content is significantly changed, we will do our best to inform all purchasers using the contact details provided when the order was made. However, it is the responsibility of the purchaser to check whether the event is going ahead at the scheduled date, time and venue. We cannot guarantee that we will be able to make contact with you.
If the event is cancelled, postponed or material changes are made to the Event, namely a change of the venue or the headline artist, the original tickets that you have purchased will remain valid for the revised event (except for in the case of cancellation) unless otherwise advised. In the event of cancellation, the customer will be entitled to a full refund including any booking fee charged.
In the case of a revised event, refund requests will be accepted up until 1 week before the date of the revised event or 1 week after notification of the change (whichever is the later) unless otherwise advised. We are unable to process refund requests that are received after this time.

Ticket Cancellations, returns and refunds

No cancellations are accepted once tickets are purchased, please see our refunds and returns terms below if your circumstances change.
Refunds can only be made if the event is sold out and the ticket is resold. The Festival cannot accept returns at less than two weeks’ notice prior to the Summer Festival or any additional events. If returned before this date, a refund will be paid (less a 10% handling charge) for any ticket returned and subsequently resold.
If we fail to fulfil an order as a result of any negligence, or similar act or omission of our own or in breach of contract the customer will be entitled to a full refund including any booking fee charged.
For any refund you will be required to return the tickets, on receipt of which we will make the refund less the handling charge. Tickets should be returned to Ryedale Festival Trust Ltd. Memorial Hall, Potter Hill, Pickering, YO18 8AA.
Refunds are made using the same method of payment that was used to purchase the tickets.
It is your responsibility to ensure that returned tickets are received by us. It is therefore advisable to return any tickets either by secure post or in person.

Membership

Details of our membership scheme and terms can be found on the following page {link}

Lost Property

Please contact us if you have lost any items at a Ryedale Festival event. Any item found will be kept for a period of one month following the date of the event, or last day of the Festival if found during a Festival event, after which time it will be disposed of.

Miscellaneous

These Terms are governed by English law and any disputes subject to the exclusive jurisdiction of the English Courts and, by using this Site, you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.
If any court finds any provision of these terms to be void or unenforceable for any reason, then such provision shall be ineffective to the extent of the courts finding without affecting the validity and enforceability of any remaining provisions.
For any queries regarding tickets or any other services associated with this Site, please follow the link for contact information.

Last update 25/02/2019